The 2 MB attachment limit on Email Assist is very limiting.

@chethana following up on my post from last week looking for a status update on increasing the size limit for attachments in email assist. I need to decide if we should scrap using email assist. Please advise.

This would be a quick win where EVERY Gainsight User & Admin would benefit. Highly consider implementing improved limits on email attachment size.

As of now, we have halted the use of our designed EBR and CSR playbooks.

(signed) All GS Admins!

@chethana checking back if there is any update on increasing the email assist attachment size limit. Thanks!

@carissa curtis   As of now we still have this limitation, we are looking for alternatives to support this. Once the solution is available i will update here.

Hello All,
We have few workaround figured out. I will keep you posted about the updates.

Looking forward to (at a minimum) increased limits on a Single Attachment. No need to mention again the effects of this limitation on the CSM/AMs in our org. Overall capacity would be nice as well.

Keep us posted @chethana 

@chethana I look forward to hearing the updates. 

+1 here, 

Adding my own support and interest in hearing about the expanded file size limit. Thanks, @chethana!

@meenal_shukla  - Where are we at on timing for this on the roadmap?    It’s a blocker for some automation we’d like to implement.

Hello everyone,
we are increasing the limit on attachments, availability of this is probably by end of July. I will keep you posted about the release updates.