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Gainsight Employee ⭐️
Gainsight Employee ⭐️
June 29, 2026
New Idea

Thread Assocation

Related products:CS Timeline & Activity TrackingCS AI Followups
  • June 29, 2026
  • 0 replies
  • 13 views

With the recent automatic email capture feature it appears CSMs can only associate individual emails to Gainsight objects in Timeline, not an entire email thread at once.  This enhancement would enable end-users to associate an entire thread to another record (r360, etc) instead of having to handle the association of each email manually.