Skip to main content
cbeac2432
Contributor ⭐️⭐️⭐️
June 8, 2021
Released

Thread/Comment Feature in Topics

Related products:CC Community
  • June 8, 2021
  • 18 replies
  • 237 views

It would be great if we could comment/thread on specific answers without quoting them. Sometimes the comment is for the original poster and sometimes the comment is directed to someone who answered the question. It’s important to clean this up to keep everything from being 1 long thread visually. 

18 replies

revote
VIP ⭐️⭐️⭐️⭐️⭐️
February 3, 2025

As said, I hope as a admin I can choose is threading on/off.

Contributor ⭐️⭐️
April 28, 2026

Adding here that we would love to see this come to life. For shorter threads of comments, quoting suffices, but we regularly have threads that grow beyond multiple pages of replies and become less legible without threaded replies. 

DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
April 28, 2026

@mhoffman127 Good news. I’m pretty sure it’s already in a closed Beta and it’s clearly in the coming soon part of the roadmap. I’m just a customer myself and not briefed on behind the scenes,  but I wouldn’t be surprised if this was available sooner than later. 

 

FYI: I am no longer active in this community
Contributor ⭐️⭐️
May 4, 2026

@mhoffman127 Good news. I’m pretty sure it’s already in a closed Beta and it’s clearly in the coming soon part of the roadmap.

Thanks for sharing, Danny!

Sudhanshu
Gainsight Product Manager
June 15, 2026
Updated idea statusNew IdeaDevelopment
Sudhanshu
Gainsight Product Manager
June 15, 2026

Hi all! Thanks for keeping the idea alive.

We have been working on threaded replies and I am happy to announce we will be doing an open beta very soon. Please look out for an update in next few weeks.

Updated the idea accordingly. Looking forward to more feedback here once the open beta is live.

Sudhanshu
Gainsight Product Manager
August 4, 2026

Hi all! Great news! Threaded replies is now available for everyone to turn on from Settings > Content & Replies. Please refer the product update for more information:

We are closing this idea as “Released”.

Sudhanshu
Gainsight Product Manager
August 4, 2026
Updated idea statusDevelopmentReleased