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kayeyoon
Contributor ⭐️⭐️
May 2, 2019
New Idea

Time Tracker for Activity Duration

  • May 2, 2019
  • 3 replies
  • 236 views
It would be awesome to have a time tracker (much like Zendesk's Time Tracking app) for the duration field in a timeline activity. My CX team currently enters the duration manually and would help them and managers with accurate reporting on how long their activities are.

      3 replies

      kate_green
      kate_green
      Helper ⭐️⭐️
      May 2, 2019
      This is a really cool idea Kaye!

        faust_belarmino
        faust_belarmino
        Helper ⭐️⭐️
        May 2, 2019
        We'd really love this too! We actually discussed this topic on this post: https://community.gainsight.com/conversations/time-tracking-integrations-5bc73e13e4b04588aaf865aa

        Feel free to add your insights as well!

          dan_ahrens
          dan_ahrens
          Expert ⭐️⭐️⭐️
          May 19, 2021

          Hi @kayeyoon - are you interested in tracking how much time they spent typing the notes in timeline or the time spent on the customer call, or both?

          VP of Customer Success at Forcepoint
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