Timeline - Pros and Cons - (Thoughts and Feedback appreciated)

As people have started using the Timeline feature, I was curious what everyone is finding or viewing as the Pros and Cons while putting this feature into play.   I thought I would start with a few thoughts and attempt to get people talking about how and why they use the feature or perhaps why they have chosen not to (yet).

Pros:

- one can sort or only show timeline data based on a specific activity type

- diary of events and account updates in one place

- draft notes for the next meeting and future discussion points for the account

- log calls, onsites, weekly updates, EBRs, latest Deal notes, At Risk Notes  (create a specific activity type for each)

- Given the SFDC widget, most others in the organization can see the Timeline data and find CSM updates one place






Cons:

- small to see/view/edit the information in
the GS widget - exploring ideas, but not sure we have many options based
on the SFDC account/opp page layout.

- (from what I know - disclaimer) the Timeline only accepts
manual entries and no way to auto-add entries like CTA completed or
Renewal closed.   Believe this functionality is on the GS roadmap for the rules engine to auto-add
entries into the Timeline.



Bottom Line:

- Overall, I believe most teams benefit by deciding on one or two places where ALL the
activity / account / deal notes live and the Timeline could easily be that place.

Thoughts, Feedback, alternative uses of the Timeline are welcomed !!