To support ingesting group data from Zendesk to Gainsight

Currently, Gainsight does not support fetching Groups data from Zendesk into Gainsight.

Due to this limitation, the user email is returned as null when processing the relevant Zendesk data. As a result, the assigneeId cannot be resolved through the Derived Mapping.

Current behaviour:

• Zendesk Groups data is not currently supported for ingestion into Gainsight.
• The user email is therefore returned as null.
• Since the email is unavailable, the assigneeId cannot be resolved using Derived Mapping.

Can we plan to support ingesting Zendesk group data in to Gainsight.

CC: ​@rakesh , ​@Shrimant