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New Idea

Tokenising a token in Email template.

Related products:CS Journey Orchestrator, Email & Notifications
  • July 20, 2023
  • 1 reply
  • 57 views

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  • Gainsight Employee ⭐️

Hi Team,

Greenhouse Software‍ has use case where they require ability to tokenise a token which can achieve the below ability ( Below example is to understand the use case).

Scenario / use case:

  1. Token which will hold CSM Name

  2. CSM Name should be hyperlinked to CSM Email.

 

Currently we are not supporting this use case according as per the internal discussion I had with the Product team. So creating this community post to consider this requirement for future road map.

 

1 reply

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  • Contributor ⭐️⭐️
  • July 12, 2024

We have the same use case and are unable to create as well, tokenized Account Owner Name within text which would be hyperlinked to their tokenized email link. Is this being considered for the product roadmap yet?