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jvdc
Expert ⭐️
May 11, 2025
Open

Topic expert feature

Related products:CC Community
  • May 11, 2025
  • 2 replies
  • 50 views

I see this as an added value for identifying unknown experts and something part of a gamification scheme.

 

As users respond to questions that are holding specific tags, and their answers get validated as best answer, they start earning points in those tags.

 

A few linked features in mind…

 

Expert ranking

We could have an expert ranking that shows up the page of each tag.

Expert notification

Gradually the system will assign expertise to different users, and as questions are posted that mention the tags they are expert in, the system will suggest those questions to them: could have a personalized widget that shows up on the homepage, and email notifications.

Ask expert

On a Q&A topic post, community managers and admin will see a button that says “Ask Expert”. A pop-up window will show and list all the possible experts who could answer the question. The Community Managers can select the users they would like to contact and add a custom message. Contacted users will receive an email notification with the personalized message and the link to the post.

2 replies

Product Manager
March 16, 2026
New IdeaOpen
jvdc
jvdcAuthor
Expert ⭐️
September 16, 2026

Hey would it be possible to rename the idea with Tag expert intead of Topic?