Hello Team,
At present, the system tracks only the reassignment of CSMs, which means the initial assignment (when the field changes from null to a value) is not captured. For example, if a company without a CSM as a NULL and later reassigned to a new CSM, that initial assignment is not recorded in the CSM Changed Date field.
Apart from this, all subsequent changes are successfully captured under the CSM Changed Date field.
To ensure a more complete and accurate history of CSM ownership, it would be highly valuable to enhance the system so that the initial assignment is also tracked as a change, along with subsequent reassignments.