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logan_t
Contributor ⭐️⭐️⭐️
September 11, 2018
Released

Tracking Email Responses in Journey Orchestrator

Related products:CS Journey Orchestrator
  • September 11, 2018
  • 29 replies
  • 780 views
Gainsight is currently able to report on emails that were opened which have been sent by Journey Orchestrator. However, it would be incredibly helpful if we were able to also report off of if Emails have been responded to, that were sent by Gainsight!

Being able to use this information would be exceptionally helpful in Programs, where an email chain might use a Conditional Wait to only send a follow-up email to those who have not yet responded to the email sent by Gainsight. Having this extra granularity would be great!

Any idea if this is possible? If so, is there an ETA on when something like this might be available?

Thanks for the time!

      29 replies

      pele
      pele
      Helper ⭐️⭐️⭐️
      September 11, 2018
      Yes, please!! Send follow-up if "Not Opened" is good... But Send follow-up if "Not Responded" would be really helpful also. 
        john_apple
        john_apple
        Expert ⭐️
        September 12, 2018
        This would be a game changer for us. How many times can I vote for this?
          cmultanen
          cmultanen
          Helper ⭐️
          October 10, 2018
          +1, we really need this level of granularity. 
            faust_belarmino
            faust_belarmino
            Helper ⭐️⭐️
            April 24, 2019
            We're creating a Program now and this is a HUGE NEED. We have an email chain where we don't want to send the next email if the client has replied.... We were hoping to create a calculated field using Email Logs but email logs don't have that data... From what I can see, there's no object at all that contains "reply" data.

              diane_morneau
              diane_morneau
              Helper ⭐️⭐️⭐️
              April 24, 2019
              Use a survey and embed the most important question to make it more appealing for a response.

                mit1825
                Contributor ⭐️
                August 7, 2019
                With the ability to automatically send an email from Outlook into Gainsight, it would be great to automate and manage the emails that originate from a journey.

                  techtouchtam
                  techtouchtam
                  Contributor ⭐️⭐️⭐️
                  August 15, 2019
                  It's all been said this would be a major +1 for JO

                    GarethR
                    GarethR
                    Contributor ⭐️⭐️⭐️
                    January 6, 2021

                    +1 This is a HUGE NEED for us as well! 
                     

                    Is this on the roadmap?

                      nitisha_rathi
                      nitisha_rathi
                      Expert ⭐️⭐️
                      January 22, 2021

                      I agree that this will be an extremely useful feature. This is tricky to implement as well since the response information lives with the email client. Having said that we are exploring the possibilities of adding this functionality (in medium term)

                        nhb119
                        Contributor ⭐️⭐️
                        September 21, 2021

                        any update on this?

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