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Julie-Pinto
Julie-Pinto
Contributor ⭐️⭐️⭐️⭐️
November 13, 2020
New Idea

Trigger more than 1 bot per session w/o code

  • November 13, 2020
  • 2 replies
  • 81 views

Posting on behalf of a customer:

  • Trigger more than 1 bot per session (in other words, 1 for URL1 and 1 for all other URLs) without using API or Global Context
  • Use case: There’s a specific beta feature (on a particular URL) we want feedback on. Using the bot would be great for this to gather feedback, but we can’t have that run concurrently with the other more general bot in the same session. 

      2 replies

      angelo
      angelo
      Helper ⭐️⭐️
      November 16, 2020

      Thanks, Julie… this is a great use case for PX KC Bot.

       

      We plan to investigate options to support this capability. The feature may instead be implemented by not having to create another KC Bot but rather more controls within the same KC Bot on which engagements to show/hide based on URL.

        mmarques
        mmarques
        Helper ⭐️⭐️
        January 21, 2022

        It would be great to have audience selection criteria for engagements and links in the KC bot. URL is a start, but product mapper and global context selections would be really helpful.

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