True NPS Widget

Hi Team,

Customer has reported that the True NPS widget on C360 summary section displays NPS responses data from the previous year with “This year” filter and when the setting Carry forward previous value is selected.

See Screenshot below:

https://share.zight.com/01a1650f-e10f-75c2-a747-ad5852735ee4

But when we click on All surveys, we see the data with respect to recent responses for the whole instance instead of that specific company.

Use case from the customer:

Clicking on All Surveys on the NPS widget on the C360 is very confusing for users - the widget says the last response date was 2 years ago but the survey list upon expansion shows all surveys and all responses, so the most recent response outside of the company the user is on, aka yesterday. This is very misleading and sent my SVP CS down a rabbit hole trying to track down the recent survey response when there was none because the survey list is showing ALL responses across the board.