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Contributor ⭐️
February 21, 2025
Released

Unable to send Spaces Invitation Email for testing

Related products:CS Spaces
  • February 21, 2025
  • 3 replies
  • 55 views

Hi! 

 I am trying to test out Spaces welcome email that a customer will receive. I have gone into the backend to try sending the email to several different email addresses (my work email and personal email and tried resending it to internal users who already have access) and when I click “send” I continue to get the “unable to send email at this time” error message. I have gotten this a few times the last couple of days. 

Is there something I am doing wrong? The same error happened when our GS admin tested it to try to send to me as well. 

Thanks

 

    3 replies

    sshroff
    Gainsight Employee ⭐️⭐️
    February 22, 2025

    We will look into this and get back to you!

    Sonia Shroff, CS Ops Program Manager
    sshroff
    Gainsight Employee ⭐️⭐️
    February 25, 2025

    Hi Katharine, we found a bug in production, when a non Super Admin is trying to invite user. This is now fixed. Can you please retry the invitation? If it is still failing, can you provide us with LMA access and let us know company and person record of who you are trying to invite? This will allow us to resolve it quickly if it’s still persisting. 

    Sonia Shroff, CS Ops Program Manager
    Helper ⭐️
    February 25, 2026
    New Idea→Released