Currently there is a limit of three email addresses that are able to be cc’d in Journey Orchestrator programs. I would love to see this number either expanded or uncapped as we have comms. (specifically account transitions) where we want to copy 5+ different users on the emails to clients.
New Idea
Uncap the number of emails cc'd in Journey Orchestrator
+1
+3We have a few emails where this would be beneficial as well. The work-around we’ve done is to create an email alias that sends to our group of users who need to be cc’d and use that email alias instead of individual emails.
+1With the simple programs release we have increased the limit on CC (+ BCC count together) to 20. Simple programs allows you to quickly setup a single source, single step program easily.
We will be extending the limit in our advanced programs as well as part of the new redesigned program building experience. This is currently work in progress.
+1Updated idea statusNo Status→Under Consideration
+1Updated idea statusNo Status→Under Consideration
+1Wondering if there has been any further consideration for this request? We are still having to exclude key folks from automated emails due to the limit.
+11Chiming in here as well - it’s a common use case to CC all account team members. this can include the CSM, the CSM’s manager, the AE, the AE’s manger, and the Renewal Specialist. unfortunately with the limitation of only up to 3 CC emails iI can’t accomplish this.
+7Unsure what the limit is in dynamic JO, but I’ve got an internal email running with 4 CCs...
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