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chris_mudd
Gainsight Employee ⭐️
chris_mudd
Gainsight Employee ⭐️
April 26, 2018
New Idea

Uncheck Send Separate Emails

  • April 26, 2018
  • 12 replies
  • 154 views
Current functionality does not allow you to uncheck the 'Send Separate Email to Recipients' if a token is being used.  We would like to see this only come default on if a Contact Name is used, or if a survey is being used.

Currently we are only tokenizing the Account Name in the Subject of the email, but nothing else.

    12 replies

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    chethana
    Expert ⭐️
    June 24, 2021

    Hello All,
    send separate email cannot be unchecked if we have contact specific tokens, Please confirm if it is behaving otherwise.

    heather_hansen
    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    July 7, 2023

    @anirbandutta can we get an update here? 

    We have a template that doesn’t have any people tokens, no reports and no survey, but the Send Separate Emails is defaulting to checked.  The documentation here is worded to lead you to believe it shouldn’t if none of those conditions are present.  

     

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