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jadkins.iiq
Contributor ⭐️⭐️⭐️⭐️
April 21, 2025
New Idea

Unlimited Categories for PX/CC Integration

Related products:PX Integrations
  • April 21, 2025
  • 4 replies
  • 64 views

Our Customer Communities Categories are broken up in a way for our customers to easily find what they are looking for depending on module, app, role, set-up and everyday use. We recently ran into the issue that we could only connect 68 categories using the integration. We will like to see this updated - as our product grows, our categories grow. With the limit of 68, KC Bot will only be able to search a fraction of those categories. 

      4 replies

      aharkut
      Gainsight Employee ⭐️
      aharkut
      Gainsight Employee ⭐️
      April 28, 2025

      This looks like a bug as there’s no such limitation in place, can you please raise a support ticket, with a video or additional details ​@jadkins.iiq?

      ​@dileepnalla can you take this forward.

      dileepnalla
      dileepnalla
      Gainsight Employee ⭐️⭐️
      April 28, 2025

      ​@aharkut 
      Acknowledging the request, this issue has been locally replicated, and we have logged it as a bug.
      ETA will be provided as soon as we have more information.

      Thank you

      Dileep Nalla

      Thanks, Dileep Nalla
      jadkins.iiqAuthor
      Contributor ⭐️⭐️⭐️⭐️
      April 28, 2025

      ​@aharkut ​@dileepnalla I originally logged this through support as a bug, but they told me it was a limitation last week. That was when I added this idea to update the integration.

       

      It looks like I just got an additional reply from support that it should in fact be able to integrate more than 68 categories, and they are raising it to Tier 2. Ticket #367574

      aharkut
      Gainsight Employee ⭐️
      aharkut
      Gainsight Employee ⭐️
      April 29, 2025

      Hi ​@jadkins.iiq Thanks for sharing the ticket ID, will have a look into it.

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