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HollySimmons
HollySimmons
Helper ⭐️
April 30, 2020
New Idea

Update Full Name field with edits to First & Last Name fields

Related products:CS C360 & R360 & P360
  • April 30, 2020
  • 6 replies
  • 163 views

I see in a recent release that the Full Name field on the person object is now auto completed with the First Name and Last Name on creation, however any subsequent edits do not appear to have any effect so it quickly becomes out of date/incorrect information.

As we need to sync with SF we have to use First and Last Name fields, but the Full Name field is required for the view on GS so we need both to be constantly in sync with each other (or just get rid of the Full Name field and use First & Last Name fields everywhere instead :shrug_tone1: )

      6 replies

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      October 13, 2020

      @HollySimmons Thanks for bringing this up! we have added this to our product road-map. I will update you here once we push this to release.

      evan.robinson
      Contributor ⭐️⭐️
      March 9, 2023

      The last update was from > 2 years ago. Any updates from the Gainsight team on this @sai_ram ? 

       

      We are experiencing the same issue. I don’t know how to work around this but we face *exactly* the same problem.

        catarinacardoso
        Contributor ⭐️⭐️⭐️
        May 4, 2023

        Same for us, any update here @sai_ram? Thank you

          Gotrad
          Contributor ⭐️⭐️
          July 19, 2023

          Would also be very keen to hear any updates as we’ve got the exact same issue! @sai_ram 

          penelope.caven
          Contributor ⭐️⭐️⭐️
          September 15, 2023

          Can we please get an update on this. The fact that neither the First/Last Name fields auto update the Full Name (or the reverse) is challenging.

          Complicating the matter even further are two issues:

          1. As above, we sync with Salesforce so we need to ensure the team edit First/Last Name because edits made to the Full Name field won’t sync back to SFDC because it is a formula field
          2. And the Full Name field cannot be removed from either the List View or the Detail view.

          Impact:

          1. This means our team is required to do double edits for a simple name change ie a contact’s last name changes and rep needs to update in BOTH the Full Name and Last Name fields. 
          2. We are in the very early stages of GS adoption and this type of issue creates a lot of distrust in the system and complicates our change management. 
            jrich
            jrich
            Contributor ⭐️⭐️⭐️⭐️
            July 15, 2025

            Any updates on this old request? Unless I am missing something, you cannot require First Name, Last Name and Full Name on the Add Person page in the 360.

            So we end up with a lot of records we need to manually update before they can sync with Salesforce. As others have said, Salesforce needs First Name and Last Name to calculate their Full Name field.  And its not intuitive to users to have to type in all 3 values in Gainsight.

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