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Gainsight Employee ⭐️
August 3, 2022
Closed (Won't Do)

Update the External Attendees though rules

Related products:CS Timeline & Activity Tracking
  • August 3, 2022
  • 6 replies
  • 75 views

Hi Team,

If we want to create a activity though rule action: Load to Activities then we are not getting the values for external attendees. 

Thank you.

6 replies

Helper ⭐️⭐️⭐️
August 10, 2022
No Status→Not Planned
Helper ⭐️⭐️⭐️
August 10, 2022

@Syam Sunder We currently do not support this. We will definitely look into this and see if this can be prioritised in upcoming quarters.

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
March 9, 2023

With the introduction of Milestones in the Customer Journey, it will be a nice thing to have.

Continuous improvement is better than delayed perfection
puna.paahana
Contributor ⭐️⭐️
July 6, 2023

Hi. I’m unsure if this has been addressed or updated in a different post, but I see a field in the Load to Activities UI that says “External Attendees” and when I click on it, an empty box pops up:

I do have External Attendees as a field in my initial dataset so I was expecting to see it listed as an option. 

 

Is this not a usable feature at the moment?

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
July 7, 2023

@puna.paahana, my use case was the same, and sent a ticket to support as I was unable to find any related documentation. They confirmed you can load just one external attendee (Person GSID).

Continuous improvement is better than delayed perfection
puna.paahana
Contributor ⭐️⭐️
July 7, 2023

@puna.paahana, my use case was the same, and sent a ticket to support as I was unable to find any related documentation. They confirmed you can load just one external attendee (Person GSID).

Thanks! Def not what I was expecting. Hopefully this gets reviewed and considered as an expansion soon.