Skip to main content
Contributor ⭐️
January 3, 2024
New Idea

Using Business Days on Programs Delays

Related products:CS Journey Orchestrator
  • January 3, 2024
  • 1 reply
  • 29 views

We would like to be able to set business days on Journeys Delays.

 

 

 

Today this is not possible. So, when we ask the system to wait 2 days to send the second email, in case the first email is triggered on Friday, we would like to trigger the second on Wednesday, and not Monday, but continue adding new customers to this Journey on a daily basis. 

 

Any advice on how to proceed with it?

Thank you. 

1 reply

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
January 3, 2024

Hi @Luiza Salomao 

First of all, please note that this feature (business days or however it’ll be called) is coming soon to JO (short term roadmap).

In the meantime, you can quite easily use an evaluate stage to this effect, checking for a calculated field condition to check the day of the week to decide whether or not to send an email. 
 

The day of the week value is a custom field you can create and populate in data management, either in a standard object or in a custom Object so you can evaluate it anytime. 
 

The evaluate stage itself would be a calculated field on that object and field, that would look for whatever the business day is, and you’d set that evaluate stage to recurring evaluation - every 11 hours for X days (depending on what you need). For example, if you wanted to send an email on Wednesdays only, but people would reach that stage between 4 and 1 days before the Wednesday, you’d set it for recurring evaluation during 4 days.

Final point: the issue with the 11 hour wait is that it can throw off the time of the email send… that’s a bit more fiddly to figure out unfortunately.

 

Hope this helps. 
A

 

 

 

 

 

 

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.