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steve_davis
Gainsight Employee ⭐️⭐️
December 28, 2017
Parked

Variant Email Templates In Email Assist

Related products:CS Cockpit & Playbooks
  • December 28, 2017
  • 83 replies
  • 1719 views

I have a request from a customer to be able to use (for example) the language variant when using email assist. In testing this it appears that it always defaults to the first in the list (English) when sending out. They'd like the email sent out to a contact outside the US to receive the email in the local language similar to the way that JO works. At this time it looks like they'd need to create a template for each language. 

83 replies

benwanless
Contributor ⭐️⭐️⭐️⭐️
August 25, 2025

This would be great way to make use of the built in ‘versions’ feature for email templates!

kelly
Helper ⭐️⭐️⭐️
September 19, 2025

 

What happened? Where’s the update explaining why an idea - that’s possibly amongst the most upvoted ideas - has been parked?

We’re over a 100 orgs requesting that. We really kinda need that feature. 

 

This is absolutely bonkers, this is in the current/unreleased top 10 highest voted ideas in the community, and it hasn’t had an update from the product team for over a year? 

Contributor ⭐️
November 25, 2025

Hi! Is there any update on this? It is impacting the productivity of my team, who are working across multiple languages. Thank you.