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Contributor ⭐️⭐️⭐️
December 3, 2021
Released

Voting on an idea automatically subscribes user to idea

Related products:CC Ideation
  • December 3, 2021
  • 9 replies
  • 114 views

Hi!

In reading this other idea I learned that voting on an idea doesn’t subscribe the voter to the idea. I was quite surprised by this as I’d figured this was how the system worked. 

I recently had an experience where I posted what I expected would be a received update on an idea. Only 2 of the 14 voters engaged with the update, which included questions. I’m guessing now it’s because I mentioned the 2 of them by name and they got the notification from my update. I know for certain a number of other voters on that idea have been active in the Community since my update. 

Why is this a concern? One of the major benefits of a Community style feedback system is to be able to communicate in a 1:many fashion and avoiding chasing people down. For this to work, users must be engaged with the discussion and get updates about new contributions. Many users see feedback, and if they don’t have something to add to the conversation, they’ll simply vote and carry on, not realizing they need to do something else to get updates. If the alternative is mentioning people to ensure they see the update, that has me quite worried about the ideas we have with 50+ votes, there’s no way we can mention everyone on those. 

9 replies

Cristina
Helper ⭐️⭐️⭐️
December 15, 2021

Hi @Laura D.! Thanks for submitting this idea! The need is clear to us: the voters on an idea should also receive the notification when a new reply is posted. 

Cristina
Helper ⭐️⭐️⭐️
December 15, 2021
Updated idea statusNew→Open
Cristina
Helper ⭐️⭐️⭐️
June 28, 2022
Updated idea statusOpen→Added to Backlog
Cristina
Helper ⭐️⭐️⭐️
July 15, 2022
Updated idea statusAdded to Backlog→Under Construction
Cristina
Helper ⭐️⭐️⭐️
September 2, 2022
Under Construction→Delivered
Cristina
Helper ⭐️⭐️⭐️
September 2, 2022

📯 We’re happy to announce that now, upon voting on an idea, users get subscribed and will be receiving topic notifications just like when they reply in a thread or manually subscribe to a topic. This ensures that all the community members interested in an idea and have supported it with their vote, will be informed of any updates of that particular thread. 📨

 

Laura D.Author
Contributor ⭐️⭐️⭐️
September 2, 2022

@Cristina this is terrific! I’m very happy to see this. 

Is there any chance some kind of update would be done for the cases where people already voted but didn’t subscribe? 

Cristina
Helper ⭐️⭐️⭐️
September 5, 2022

That’s a great question, @Laura D.! Yes, we have already subscribed all existing voters to their corresponding idea so everyone will get the most out of this. If a user disabled the email notifications via their profile page, then they will not be notified.  

Laura D.Author
Contributor ⭐️⭐️⭐️
September 6, 2022

Wonderful! Thanks for catching that part too!!! 🎉