My use cases:
- I’d like to set up an alert for negative content helpfulness votes so that I am immediately aware and can review the content
- I’d love to gamify completing the content helpfulness survey, a webhook could be the trigger to award points via the API
- However, I believe I was previously told that these votes are currently anonymous, so that might need to change.
Regardless, it would be good to have the option to monitor content helpfulness activity via custom setups based on webhooks. Otherwise, you’re left to discover negative ratings on periodic reviews of the content analytics.