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Webhook Events for DSA Notifications

Related products:CC API & IntegrationsCC Moderation
  • May 23, 2025
  • 3 replies
  • 49 views

DannyPancratz
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When using the new functionality to comply with the EU’s Digital Services Act, there are a number of use cases where a Community Manager may need/want visibility into which posts were edited / when authors were notified. 

I imagine most of these use cases could be solved to their own bespoke needs by publishing a webhook event that Community Managers can leverage for their use case(s). 

Use Case Examples

  • Add a moderator tag to the post that was edited
    • Payload should have author Id and ideally post Id or reply Id, so I can specify which post in the thread was edited / which author
  • Audit Log, Compliance Analysis, and Reporting
    • Send details of the notify author to a tracking spreadsheet or database
      • Compare to events for when the post content changes to ensure compliance
      • Track which users are being notified and at which volume, perhaps as a reason to consider banning the user, changing access permissions, addressing a pattern of behaviors directly, etc

3 replies

  • Gainsight Employee ⭐️
  • May 23, 2025
Updated idea statusNew IdeaOpen

  • Gainsight Employee ⭐️
  • June 30, 2025

A webhook for this has been published and it can be found in our API documentation:


  • Gainsight Employee ⭐️
  • June 30, 2025
OpenReleased