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Webhook for Question.AnswerRemoved

Related products:CC API & Integrations
  • April 1, 2024
  • 5 replies
  • 56 views

DannyPancratz
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(or whatever syntax you want to use)

but I’m looking for a webhook for when an answered question has the best answer unmarked and the question is opened up again. 

5 replies

DannyPancratz
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  • April 1, 2024

My use case: We have taken to automating the closure of answered questions after 1 week. When a question was marked answered by mistake, or needs to be reopened for any reason, we need to remember to toggle it back to open from closed for replies. It’d be great if I could automate that as a safe guard against human error; that’s something I could do with a webhook like this. 

Other automation use cases:

  • Adjusting any integrated reporting of users with answers 
  • Triggering a notification to moderators, experts, and/or super users to help with the newly opened question 
  • Triggering a reply from a moderator to communicate the question has re-opened

DannyPancratz
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  • January 2, 2025

Looks like this was delivered, as I see it now in API documentation. 


DannyPancratz
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  • January 2, 2025

@Sudhanshu is it ready for prime time or still in development? 


Sudhanshu
  • Gainsight Product Manager
  • January 3, 2025

Hi Danny! Yes it’s available now. We are updating the docs as well. Should be done next week.


Sudhanshu
  • Gainsight Product Manager
  • January 10, 2025
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