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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
July 21, 2025
Current Behaviour

Webhook for when a user-generated post is deleted

Related products:CC Moderation
  • July 21, 2025
  • 5 replies
  • 53 views
  1. This exists for admin-only content types (Articles, Product Updates), but not for user-generated content types (questions, conversations, ideas). 
     
  2. I have been pretty direct in my feedback that I think it’s silly and surprising the self-delete functionality does not yet exists... In the hope that someday it does exist, I want to get this idea out there because it’s table stakes IMO. 

Use Case Example: A few times a year, I have users who just decide to delete all their posts, including questions with answers. A webhook also admins to subscribe to events when this happens and to inquire with the user as to why and address however appropriate. (For example, my preference is to restore these deleted questions and move them to a private archive. Otherwise Q&A & content metrics can retroactively change significantly if a large volume of posts are deleted months later.)

    5 replies

    Helper ⭐️⭐️
    July 22, 2025
    Updated idea statusNew Idea→Open
    Helper ⭐️⭐️
    July 22, 2025

    Hi ​@DannyPancratz!

    Do you mean you need webhooks for when a certain content type is trashed? If that is the case, we do have events for all the 5 content types 

    So we do have these events regardless of if they are created by an admin in Control or not. We do not however have any events for when a post is permanently deleted but I don’t think this is what’s being asked here since you’re illustrating to the fact that some content types already had these webhooks.

     

    Can you please let me know if these events I mentioned above are what you are looking for or if I misunderstand your idea?

    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    July 22, 2025

    ​@hhugo Yep. That’s all I meant. I didn’t see the question.Trashed and didn’t look closely enough for the conversation and idea content types. 

    FYI: I am no longer active in this community
    Helper ⭐️⭐️
    July 22, 2025

    ​@DannyPancratz  alright, good - thanks for confirming!

    In this case you can use the listed webhooks as they already exist.

     

    I will close this idea in that case.

    If you feel like point 2. grants its own idea, by all means feel free to open a new one, although I believe not allowing end-users to self-deleted their posts was intended and done by design (out of curiosity, I will dig into it internally though).

    Helper ⭐️⭐️
    July 22, 2025
    Open→Current Behaviour