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Kgastaldo
Kgastaldo
Helper ⭐️⭐️⭐️
October 18, 2019
Released

Widget for Questions with No Replies

Related products:CC Customization
  • October 18, 2019
  • 18 replies
  • 266 views

I’d love a widget that pulled all the topics with no replies. We encourage our community of customers, partners, and employees to answer questions - but there’s no real way to say “hey, here are some questions that could use your advice.” It’d be nice if there was a widget that did this.

Or if we could tweak the “help others” option to be for posts with no replies, rather than no replies marked as best answer.

    18 replies

    Show previous replies
    Chris Hackett
    Chris Hackett
    Helper ⭐️⭐️⭐️
    July 28, 2022

    I was just asked for this by one of our super users today 😀

    Chris
    Paul_
    Paul_
    Contributor ⭐️⭐️⭐️⭐️⭐️
    August 2, 2022

    I think this would be very usefull for our super users also. Got my vote!

      dilekgencer
      Gainsight Employee ⭐️
      dilekgencer
      Gainsight Employee ⭐️
      November 25, 2024

      We are excited to inform you that we have begun enhancing the Dynamic Content Widget to include a new option that will allow users to display only topics with zero replies. Please note that the previously mentioned feature of adding a new tab is not part of our current roadmap. We believe that the addition of this option to the Dynamic Content Widget will effectively address the use cases we are targeting.

      We welcome your feedback and would appreciate hearing your thoughts on this update.

      Sudhanshu
      Sudhanshu
      Gainsight Product Manager
      November 25, 2024
      Open→Development
      Sudhanshu
      Sudhanshu
      Gainsight Product Manager
      November 28, 2024

      Hi everyone, We are excited to share that we’ve added an additional filter to the Dynamic Content widget, enabling you to feature any type of content with no replies. This should help surface unanswered posts and drive more engagement. We’d love to hear your feedback on how this works for you! 

      Looking forward to your thoughts! 

        Genevieve
        Contributor ⭐️
        September 11, 2026

        This is great and just what I’m looking for! However when I apply the filter some of our conversations are showing as 0 replies even when they have a reply… and even an Accepted Answer? Is this a known issue or am I missing how the configurations should work?

        Example: https://community.idmobile.co.uk/getting-started-with-id-20/i-need-to-speak-to-someone-93802#comments

        It even says “0 Replies” at the top near views, but clicking that takes me to the reply. It’s 25 days old so can’t be a caching issue. 

        Sudhanshu
        Sudhanshu
        Gainsight Product Manager
        December 2, 2024
        Development→Released
        Kgastaldo
        KgastaldoAuthor
        Helper ⭐️⭐️⭐️
        January 16, 2025

        Ah! I changed companies so I’ve had a bit of a break between Gainsight communities. It’s pretty exciting to come back and see one of your ideas implemented!

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