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dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
July 19, 2024
New Idea

Write with AI Improvement -- Options to Translate/Not Translate Certain Text Strings & Links

Related products:CS Write With AI
  • July 19, 2024
  • 1 reply
  • 63 views

Not sure if anyone else might have run into this issue before, but if you select all the text in an email to be translated with Write With AI, the hyperlinked text is unlinked. It’s tedious to have to translate multiple blocks of text, and for our use cases, we have text strings that need to stay in English even for users who prefer other languages, since they’re used to seeing those text labels (and we frequently link them).

It would be very helpful if we were able to select various bits of text (or links) to leave untranslated. It would also be fantastic if links didn’t lose their hyperlink when translated.

1 reply

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
July 15, 2025

Updating with our current workaround for translating emails (messy):

  • Google Doc drafted (in English)
  • Content uploaded manually to Smartling (AI translation service)
  • Content from Smartling translation manually added to NEW Google Doc and shared with regional team
  • Regional team reviews and updates links, makes sure required text is NOT translated (labels, menu names, etc.)
  • Second email template is created in Gainsight
Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member