Writing to Multi-select Picklist in Rules Engine (Tag field and others)

Hi Team,
Facing an issue while working with a customer on Multi-pick list field where the Source field is string and the Target field is Multi-pick list. Usually the code was made in a way to load a value to picklist field if source is String. As we get multiple records for an account the data is getting updated instead of appending.
Is there any way to work around.

Hi.

Recently I got the same scenario where I have to load data to a Multipick list field and I did this using rules. And worked as expected.

You can refer to this link.

Hope this will solve your issue too.

Thanks.

@phani_kumar 

Hi All,

The below-mentioned steps help us to load Data to Multipick List Field.

Recently when I am working with a customer I had this scenario and implemented this via Rules. 

Example of your Input Data.

The target object has a Multi Picklist Data Type field whose values are like below.

Rules

Reports

JO

We need to load and map the data to the respective values in the target field where ever the Account responded as “Yes”  to the Question.

We could simply achieve this via rules.

Step 1: Fetch the Input data

Step 2: Choose Transform Task and Create a Case Expression like below.

Provide all the values which are mentioned in the above pic.

The trick we need to apply in the “Then” Section was to append the semicolon to the value. i.e. like ‘Rules;’ (without Single Quotes)

In a similar way create two more case expressions for the fields “Using Reports Module” and “Using JO Module” in the same way.

Step 3: In the next transformation, Concat the fields created in step2 to load the target field.

Finally, create the Action and select the object and map the Concated field with MultiPicklist filed.

Thanks!!!

Hi Team, 

Can we please confirm if this is in roadmap and share an ETA? This seems to be big ask from multiple customers. 

Best,

Hardik

+1, we recently came across this issue. We were able to hack a solution together using a mix of case expressions and concats but this isn’t ideal or very scalable. 

+1, I just added two multiselect fields to our company object for capturing product subscription categories and subcategories.  One field has 7 options, the other has 23.  I have a rule that merges data from 3 SFDC objects and 1 MDA object to populate those multiselect fields and would love a relatively simple solve to push it over the finish line.

Before discovering that only the last value updated would be reflected on the multiselect I wondered how we would go about deselecting values.  Perhaps sending a null or a “deselect all” in a separate action just before the field updating action I think would work for my case and I look forward to an even better solution I didn’t think of :)

The end goal for me is to create reporting that correlates rNPS scores and feedback comment themes with product categories.

Be well friends

This still is an issue. I have a rule where we are trying to have parity between SFDC and MDA contact/person information. One action is designed to load an updated multi-select “role” field to the MDA’s person object if the contact record was most recently modified in the MDA. If it was most recently modified in SFDC, then we want to load that “role” value to SFDC’s contact record instead. 

Loading to MDA works just fine because SFDC’s multiselect picklist is stored as a “multipicklist” field, as one would expect. And when you map to the MDA’s multiselect, that field as available to map to. See below. 

However, when I try to do the opposite - load from MDA to SFDC, I run into the issue of the MDA picklists being stored as GSIDs and therefore am not allowed to map it to SFDC’s multi-select picklist. Can we please fix this issue somehow?