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christopher_sanderson
christopher_sanderson
Helper ⭐️⭐️
August 4, 2017
Released

Zapier connection

Related products:CS Data Management & Integrations
  • August 4, 2017
  • 4 replies
  • 127 views
Any thoughts on having a Zapier connection that we can manage with the MDA?  I have spoken with a few customers that use it regularly for other things, including pushing or grabbing data from MDA.  

      4 replies

      dstokowski
      dstokowski
      Gainsight Employee ⭐️⭐️
      August 4, 2017
      We are working for the next release about allowing the Action framework to call a webhook - so starting down that road - I call this the "Event Out" use case. This could be used with Zapier to drive actions in another system.  We are building towards "Events In"; however that would be later and is under consideration.
      jason_hersh
      Gainsight Employee ⭐️
      jason_hersh
      Gainsight Employee ⭐️
      August 4, 2017
      Denise, will an "event out" a way to post GS data to external systems using one or multiple options? For instance, pushing the current health score for customer A to JIRA?
      dstokowski
      dstokowski
      Gainsight Employee ⭐️⭐️
      August 4, 2017
      Technically we plan on enabling an Action to "call a webhook" - Think I run this rule and one of my actions is a webhook that goes externally and could contain that update.  

      The other option is to do this via Batch using a post to S3 option that JIRA would pick up and pull into their system.  

      In both scenarios, A key consideration would be whether there is some mapping of "customer A" between JIRA and Gainsight.
        amyjoherman
        Contributor ⭐️⭐️
        August 14, 2023

        Hi, bringing this back up. Are there any plans to expand the Gainsight integration to allow us to push to other systems from Gainsight?

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