Skip to main content
jim_barker
Contributor ⭐️⭐️
January 11, 2021
New Idea

ZenDesk - Authorize based on Token

  • January 11, 2021
  • 4 replies
  • 79 views

I am working with a customer who wants to authorize the Gainsight connector to ZenDesk with a token, rather than a user/pass.  Is this possible as it would make management of vendor connectors to ZenDesk easier?  Let me know if more info is needed

4 replies

sai_ram
Expert ⭐️⭐️
January 12, 2021

@jean.nairon I know you are a expertise on the connectors, could you please leave your comments here.

Helper ⭐️
January 13, 2021

Hi @jim_barker . We use OAuth to authorize the Zendesk connector. Can you share more information on the token? We can analyze the token request and add it to our roadmap if it is feasible. 

jim_barker
Contributor ⭐️⭐️
January 14, 2021

Pragati,

 

The ZenDesk use of the token uses an email formatted user id/token  and then pass the token in as the password…

Happy to chat about this if you are interested in more info

 

jean.nairon
Expert ⭐️
January 19, 2021

That makes sense to me. Zendesk has the ability to create an API token for some of the other integrations. Perhaps this can be used for what Jim is looking for.

 

Here are some more details on Zendesk API Tokens: 

 

https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-

Jean