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tiffany.oda
Contributor ⭐️⭐️⭐️⭐️⭐️
June 29, 2021
Discovery

Zendesk Federated Search - allow "Sections" advanced filter

Related products:CC Integrations
  • June 29, 2021
  • 4 replies
  • 75 views

Currently the Zendesk Federated Search integration allows for advanced filtering by Category. 

 

Zendesk Categories are typically high level and then have “Sections” (what inSided would probably call Child Categories if we’re following the same structure and nomenclature). 

Similarly, clicking into a Section leads to a URL with /sections/[SectionID] (e.g. /sections/12497613). To allow for more detailed advanced filters, it would be very helpful if the Zendesk Integration also allowed for filtering by Section ID number, in addition to the existing Category ID number. 

 

4 replies

Ati Somos
Gainsight Employee ⭐️
Gainsight Employee ⭐️
July 14, 2021
Updated idea status NewOpen
Product Designer at InSided
ryanne.perry
Helper ⭐️
September 25, 2023

Thank you for submitting this request @tiffany.oda! We are experiencing similar issues where if we separate ‘internal only’ articles into a different section it helps the customer experience but then makes it more complex for internal teams. So it’s kind of a win-loss depending on which option we chose from the current abilities.

🌻 Ryanne
Aleksandra
Gainsight Product Manager
April 8, 2026
OpenDiscovery
Aleksandra
Aleksandra
Gainsight Product Manager
September 21, 2026

We wanted to share a quick update: unfortunately, this feature is still not on our mid-term roadmap as we focus on other core priorities. We know this isn't the news you were hoping for, but we want to be transparent about where things stand.

Please keep sharing your feedback and use cases-we'll continue to monitor this thread and revisit it if our plans change.

Aleksandra