New Idea
Zendesk Widget Link/Create CTA other than Risk
I would like to link/create a CTA other than risk. Task would be great!
Hi,
Can you give me a use case of what other CTA type would you like to have for a support ticket? However i would wait to see how many customers have similar request. It will help me prioritise this item on the roadmap.
Thanks
Abhishek S
Can you give me a use case of what other CTA type would you like to have for a support ticket? However i would wait to see how many customers have similar request. It will help me prioritise this item on the roadmap.
Thanks
Abhishek S
I would like to have a task CTA. This makes more sense than a risk CTA for us in the use case of a CSM needing to get back to a customer on something. It isn't as dire as a risk CTA.
One problem we are having is that the team can only create RISK CTAs, however the nature of our business (and I think many of your customers) is that the support team also uncover many other things such as upsell opportunities, follow ups etc. We would really love this ability
1 person likes this
+2Is there any consideration for this still or was this implemented? I can see multiple different use cases that this would be useful for.
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