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mark7669
Contributor ⭐️⭐️
September 8, 2021
New Idea

Zoom Meeting Integration

  • September 8, 2021
  • 8 replies
  • 647 views

Considering the current environment of many folks handling customers remotely, how much thought has been given to Zoom Meeting integration? Creating meetings (scheduled or ad hoc) with the ability to add Zoom appointments that populated Outlook via the add-in would be a significant time saver and huge user satisfier.

8 replies

heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
September 8, 2021

They demoed some “Coming Soon” Zoom integration stuff at Pulse a while back.  Anxiously awaiting more details on release date, etc.  

Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
September 9, 2021

Hello @heather_hansen and @mark7669, thank you for your posts. Super thrilled to see the excitement for the Zoom Meeting integration. You will see the release date and the perks soon on Community. Do keep an eye out for the news!

 

cjacksonfe
Helper ⭐️
February 9, 2022

Is there any updates on this, or schedule for release on the roadmap?

heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
February 9, 2022
anirbandutta
Expert ⭐️
February 10, 2022

@soumitrasahu , what’s the latest decision with this feature again?

It's an opportunity for engagement
Gainsight Employee ⭐️
March 23, 2022

Hi Team,

One of the customer has requested for an update regarding the availability of this feature? We had earlier shared a tentative date of early march. Please share your insights. Thanks!

anirbandutta
Expert ⭐️
April 21, 2022

Folks, just so that you know this is now available for the US market

Congrats to everyone for proposing, scheduling and delivering!

It's an opportunity for engagement
Contributor ⭐️⭐️
January 11, 2023

The feature documentation shows that zoom recordings can be automatically added to the timeline. I can’t seem to find this functionality in the plug-in. Can someone confirm that this is turned on?

 

  • Close for the Zoom ← → Gainsight integration to automatically pull in Zoom Cloud Recordings, chat logs, audio transcripts etc.