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    Idea Pipeline

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    5966 Ideas

    K
    KDuvalContributor ⭐️

    Show scores on front page of transcript on Admin view on Skilljar DashboardNew Idea

    We would love the ability to view course scores in the Admin Dashboard on the main page of the transcript like they show up on the student side of the transcript.  We currently have to click into several enrollments to located the attempt we are looking for.  Especially with the date stamps on the transcript view not showing a time stamp also, it is difficult to pick the correct enrollment we are looking for.

    1
    J
    Forum|Forum|1 hour ago
    K
    KDuvalContributor ⭐️

    Enrollment End DateNew Idea

    We would like a way to close enrollment for live training X days prior to the training.  Currently, we have to turn off the waitlist and manually lower the enrollment limit to prevent people from enrolling past the cutoff date.  We have specific course materials that need to be prepared for each learner, so we need to have a time period between the registration cutoff and the beginning of the session to allow for instructor preparation.

    2
    J
    Forum|Forum|1 hour ago
    tim_23349f
    tim_23349fContributor ⭐️⭐️

    Date field Gainsight SurveyDevelopment

    I'd like to be able to have a recipient answer a survey question with a date. i.e. The question is "can you give us an estimated target completion date?". I'd like to be able to collect a date object from that response so I can trigger time-centric CTAs. I'm collecting a text field now that at least gets me the info but if I could collect a date field I think I could take it a step further.

    34
    romihache
    Forum|Forum|4 hours ago
    natalie_howell
    natalie_howellContributor ⭐️⭐️

    Ability to update multiple timelines at once?Open

    I have over 40 clients in GS and often make an update to multiple client sites at once. Is there a way to mass update the accounts in GS with the changes made? We are encouraged to keep notes in GS for our clients but if I have to go into 40 Timelines to post the exact same update, it is ridiculously time consuming. Suggestions?

    23
    E
    Forum|Forum|10 hours ago
    mobrien14
    mobrien14Helper ⭐️

    Staircase: Hide/Remove Fields & Unneeded Engagement TypesNew Idea

    Hey all 👋🏻We’re in the middle of our Staircase implementation and have already received feedback from some of our CS leaders around the lack of customization for some areas of the Staircase account view. Namely:The inability to hide standard fields from the overview section at the top (i.e., Journey Phase, APP ID, etc.) that we’re not planning to have loaded to at this moment. Not sure if this would fall under the idea here Inability to remove specific engagement types (i.e., Chats) that we don’t utilize and thus will never have data for. Our users are much more accustomed to the configuration options with CS and would love to see this flexibility expanded to Staircase. Appreciate it!

    1
    dcassidy
    Forum|Forum|16 hours ago
    garg.kartik789
    garg.kartik789Contributor ⭐️

    Ability to pin, star & clone an activity on TimelineNew Idea

    Gainsight should provide an ability to pin, star & clone an activity on Timeline.

    2
    M
    Forum|Forum|17 hours ago
    andreammelde
    andreammeldeHelper ⭐️⭐️

    Journey Orchestra Participant Sync - Allow Every QuarterNew Idea

    Right now, you have an option to sync participants daily, weekly, and monthly. We would like to send a quarterly summary out and it would be great to have the choice of quarterly added as well to this

    7
    bradley
    Forum|Forum|18 hours ago
    dcassidy
    dcassidyHelper ⭐️

    Can the new Welcome emoji be toggled off anywhere?Open

    Is there a way that we can toggle off this emoji? It’s not being well-received by my end users, who view it as unprofessional.  

    8
    bradley
    Forum|Forum|19 hours ago
    ashlever
    ashleverContributor ⭐️⭐️

    Integration between CS, CE, CCNew Idea

    Right now, the existing integrations in CE and CC will write information to Gainsight CS. When will the integrations be bi-directional, to get customer/user data to flow into CE and CC?I believe there are current workarounds but this isn’t documented anywhere When will the integrations be able to work without the workarounds?

    4
    Aleksandra
    Forum|Forum|21 hours ago
    erin.brisson
    erin.brissonContributor ⭐️⭐️⭐️⭐️⭐️

    Ability to Archive GroupsDiscovery

    I have a bunch of groups that are no longer active but the only option I have now to remove the group is to delete it entirely. However, you can’t delete a group if there are posts in it, so you have to remove the posts before you can delete it.  I don’t want to delete the group but it’s the only option to remove old groups. Therefore, I’d love for there to be a way to Archive Groups so we can still see them and who was in them on the backend, but once they are archived, the members get removed from them so it no longer shows up in their Groups.    

    2
    D
    Forum|Forum|21 hours ago

    Allow for groups to be archived/unarchivedDiscovery

    We utilize groups for a lot of things and I’d love to have a way to be able to archive/unarchive a group once a group is no longer needed while still retaining the valuable content in that group should it want to be referenced or resurrected later. You can think of this being similar to how a channel can be archived in Slack.This would do a couple things:it would remove the group from the overall groups list in Destination it would move the group from the main list in Control to some sort of archive list or grouping or indicate the group as archived vs. active it would retain the topics in that group should someone want to reference and also could automatically remove the members that were part of the group and notify them that it has been archived.Some examples for us:we use groups for betas. At the end of the beta, we’d like to be able to archive the group so it no longer appears in our list of groups while still retaining the topics created in that group for reference by our product team should it be needed. Today we have to instead move a bunch of topics to a hidden category, then delete the group and this is all manual work. we may create a group, then find out that it’s not delivering the expected value (e.g. a group for a city/region). It may be helpful to get it off the site, remove and notify the members, and retain the content should the group want to be resurrected again in the futureI’d see this applying to any group type - public, private, or hidden.

    14
    D
    Forum|Forum|21 hours ago
    J
    jonchenContributor ⭐️

    Notifications for Followed User ActivityOpen

    The community already lets users follow other members, but right now that feature seems limited. Based what I could find, following someone only bookmarks their profile so you can manually check their activity, and it controls whether that person can send you a private message. It does not trigger any notification when they create a new post, nor does it surface their content in any kind of feed.We'd like to see the follow feature expanded so that when a followed user publishes a new topic or post, the follower receives a notification through email and/or the in-app notification center. This would be especially valuable in communities where certain contributors, like superusers, product managers, or company employees, consistently share high-quality content such as feature releases, deprecation notices, or expert advice. Right now, the only way to keep up with a specific person's output is to visit their profile and scroll through their activity, which most users won't do regularly. Tying notifications to the existing follow functionality would give the feature a purpose that matches what users already expect it to do.

    3
    D
    Forum|Forum|21 hours ago
    Gaby
    GabyHelper ⭐️

    Ability to tag everyone in a group in a discussion forum or elsewhereOpen

    I recently made a post and had to tag 56 people individually - it would be cool if I @’d a specific group in one of my discussion forums for everyone in that group to get tagged.

    3
    D
    Forum|Forum|21 hours ago
    S
    SaiRajContributor ⭐️

    Include Email Attachments in Auto Email Capture / Push TimelinesNew Idea

    Problem StatementWe recently enabled the Push Timelines to Gainsight capability from Staircase AI and have seen significant value in automatically capturing customer interactions as Timeline activities.However, one key limitation is that email attachments are not included when emails are automatically pushed to Gainsight. In many cases, important customer documents such as presentations, reports, meeting notes, project plans, contracts, and supporting materials are attached to these emails and provide critical context for customer engagements.Current ImpactBecause attachments are not transferred automatically:CSMs must manually download attachments from their email client. They then need to edit the Timeline activity and re-upload the files into Gainsight. This creates additional administrative work and reduces the efficiency gains provided by Auto Email Capture. There is also a risk that important attachments are missed, resulting in incomplete customer records.Suggested EnhancementEnhance Auto Email Capture / Push Timelines functionality to automatically include email attachments when creating Timeline activities in Gainsight.Potential options could include:Automatically attaching supported file types to the Timeline activity. Providing an option to enable or disable attachment syncing. Applying configurable size limits to manage storage consumption. Displaying attachment links when direct file uploads are not feasible.Business ValueReduces manual effort for CSMs and TAMs. Improves completeness and accuracy of customer records. Ensures critical customer documentation is preserved alongside related communications. Increases adoption and value of Auto Email Capture and Push Timelines capabilities. Provides a more seamless experience for customer-facing teams.We would love to see attachment support included in a future roadmap release.

    1
    Jef Vanlaer
    Forum|Forum|22 hours ago
    sai_ram
    sai_ramExpert ⭐️⭐️

    Creating timeline activity via rules?Open

    One more interesting use case in timeline, most of the customers are interested in creating time line activity via rules.

    69
    dayn.johnson
    Forum|Forum|22 hours ago
    Jef Vanlaer
    Jef VanlaerHelper ⭐️⭐️⭐️

    Spaces: disable filtering optionNew Idea

    When sharing a report with customers through Spaces, they can add/update the filters on the report. In the process, they can see all fields on the object used in the report (and all objects accessible through lookups).It is not desired that customers know all data points we have on a Company/Relationship, for example. By playing around with the filters (e.g, using > on numeric fields and changing the limit iteratively), they could even figure out what the value of a field is. Definitely not desired!

    9
    dayn.johnson
    Forum|Forum|22 hours ago
    M
    MagdaContributor ⭐️

    Exact time stamp on a topicDiscovery

    Our users would like to have exact time stamp on a topic: "No clear and exact time stamp on a topic, other than week-month ago etc."

    7
    atwhite
    Forum|Forum|23 hours ago
    tyler_mcnally
    tyler_mcnallyHelper ⭐️

    Enable threaded replies from email client responding to Timeline @ mention emailOpen

    Can we replicate the functionality google and other commenting sites have trained users on? You have received this email because you are subscribed to all discussions on ROI SP Tracking Aug 2019. Change what Google Docs sends you. You can reply to this email to reply to the discussion. (empahsis mine) Gainsight already knows the context and which timeline entry to post to. Is this on the roadmap? ETA?

    11
    ssamarth
    Forum|Forum|23 hours ago
    M
    Maxime_MContributor ⭐️

    Add “Quote” option to the original post in a threadNew Idea

    Our users have shared their feedback on the Quote option, which is currently available only on replies and not on the original post of a thread. This creates an inconsistency in the user experience and forces users to manually copy and paste content when they want to quote the opening message (when using the quote feature in the text editor).It would be great to have the Quote option on the original post as well, as it would make quoting consistent across all posts in a thread.Topic:Reply:  

    0
    M
    Forum|Forum|1 day ago
    kcsp
    kcsp

    Ability to Move Timeline Activities Across AccountsReleased

    There are instances where a CSM enters a timeline activity to an account, but it was added to the wrong account and needs to move to another account. There's currently no way to copy or move an activity to another account. The CSM has to re-enter information on the correct account, and this can be a lot of manual re-entry that would be more efficient if a "copy to" or "move to" functionality existed. 

    66
    ChiragJ
    Forum|Forum|1 day ago
    michael_sweeney
    michael_sweeneyHelper ⭐️

    Ability to add notes or modify the text in TimelineReleased

    I have been talking to a customer who would like to have the ability to allow at least the people who were tagged in the message to be able to add notes or modify the text in the Timeline view.

    7
    ChiragJ
    Forum|Forum|1 day ago
    angela_domenichelli
    angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️

    Admin defined views for TimelineDevelopment

    Gainsight Admins should be able to “push” views to Timeline, the same way they can Cockpit views today.  Here are a few use cases:Authored by Current User and Company is not managed as Customer Help CSMs find activities where they selected the wrong account and update with the correct account information Creating a view for all accounts within a hierarchy Helps CSMs with complex account hierarchies find all Timeline activities for the parent and child accounts

    41
    ChiragJ
    Forum|Forum|1 day ago
    heather_hansen
    heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

    Global Timeline: Admin ViewDevelopment

    Would be great as an admin if there was a view of the Global Timeline that would show me all the drafts. We are heavy users of email to timeline, and anytime I need to troubleshoot why an email didn't attach, I wind up having to become the user with the problem in order to troubleshoot. Would love to be able to see all the drafts without having to take that extra step.

    8
    ChiragJ
    Forum|Forum|1 day ago
    jen_pakravan
    jen_pakravanContributor ⭐️⭐️⭐️⭐️⭐️

    Allow Timeline Activities to be ClonedDevelopment

    Right now, CSMs have to add a lot of the same information into Timeline Activities when they're creating them for the same account. A lot of them have requested that they be cloneable and then editable (similar to the functionality for rules).

    21
    ChiragJ
    Forum|Forum|1 day ago
    AndrewK
    AndrewKHelper ⭐️

    Change date format for postsClosed (Duplicate)

    It would be nice if there were a way to change the date format on community posts. For example, from “1 month ago” to “12-30-2025” or something similar. This could be a setting in control for the community or a personal setting for each user or both. (A community wide default customizable for each user) 

    3
    Sudhanshu
    Forum|Forum|1 day ago

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