Sometimes community members are looking for an answer to a question that has never been asked on your community, but is available on your Intercom Help Center.
Using our federated search integration with Intercom, your community members will be able to simultaneously search through your community content AND Intercom Help Center. Saving them valuable time and increasing your self-service resolution rate.
This guide covers how to activate federated search on your community.
First, make sure you’ve installed the Intercom app on CC:
To install Intercom App please see this article
How To Setup The Intercom Federated Search Integration
- Select Integration tab
- Select Intercom Federated Search
- Select Enable Intercom Federated Search toggle
All done.
To Setup The Intercom Create Conversation Integration please see this article