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Sudhanshu
Gainsight Product Manager
Jan 22, 2021 1:43 PM UTC
Skilljar

How to Set Up Skilljar Federated Search

Using our federated search integration with Skilljar allows your community members to simultaneously search through your community content AND your skilljar courses. Providing all valuable information in a single place.

This guide will walk you through the Skilljar integration set up and how to activate federated search. 

How To Set Up a Federated Search Integration With Skilljar

You must be logged in as community manager or Administrator to set up an integration between Skilljar and the CC platform.

  1. Generate an API token in the Skilljar Dashboard
  2. Go to Control → Integrations → Apps → Skilljar
  3. Enter your API Token and subdomain and hit ‘Install’. Wait for the confirmation banner. The integration is now set up.
  4. Enable the ‘Federated search’ toggle and wait for the confirmation banner. Federated search is set up.
  5. Visit your community and validate if Skilljar courses show up by trying some search queries.

Change the “Skilljar” label in the live-search dropdown directly in the community or in Control → Customization → Phrases. Edit or Add the following phrase: Module Forum, key federated.search.skilljar

11 replies

DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
Jul 29, 2021 3:50 PM UTC

Related idea to consider voting for: 

 

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FYI: I am no longer active in this community
beatriz.winn
Contributor ⭐️⭐️⭐️
Nov 14, 2024 7:10 PM UTC

Is there a way to change the name so instead of showing results under “Skilljar” shows up with a name “Academy” or “University”? 

​@dayn.johnson 

 

Updated: I missed the answer in the article: 😂

Change the “Skilljar” label in the live-search dropdown directly in the community or in Control → Customization → Phrases. Edit or Add the following phrase: Module Forum, key federated.search.skilljar

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Bea W
beatriz.winn
Contributor ⭐️⭐️⭐️
Feb 15, 2025 2:39 PM UTC

Looking for guidance: 

Has anybody experienced federated search showing only half of the courses for specific search terms from Skilljar? I already reached out to both support teams on Skilljar and Gainsight and we cannot find the source. 

So far I checked labels/tags, and tested the integration. 

We are not experiencing this issue with other apps, only with Skilljar. 

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Bea W
judahs
Helper ⭐️
Jul 11, 2025 7:50 PM UTC

​@beatriz.winn were you able to find a solution for this? 

I’m setting up our federated search integration now and I’ve noticed that only one course is showing up. I think it’s because of the visibility controls on our courses--all but one of courses have default visibility of “hidden from all students”. Only that one course that is actually showing up in federated search right now has its default visibility set to “visible to all students”. I haven’t been able to confirm this with testing yet, but I’m curious if you found a similar issue. 

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Kenneth R
Expert ⭐️⭐️
Jul 14, 2025 1:02 PM UTC

​@judahs I’m not personally an expert on this integration but sounds like that is definitely it.  

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judahs
Helper ⭐️
Jul 29, 2025 9:06 PM UTC

​@Kenneth R just closing the loop on this--you are correct, that seemed to be the issue. Updating the default visibility solved the issue that I was having. 

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Kenneth R
Expert ⭐️⭐️
Jul 30, 2025 7:54 AM UTC

Thanks for confirming ​@judahs ! :)

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rachel.nielsen
Contributor ⭐️
Oct 31, 2025 5:55 PM UTC

Has anyone run into their Skilljar “courses” that are used as “separators” showing up in the search results? I’d like to hide them from the results. 

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Graeme Rycyk
Gainsight Employee ⭐️
Gainsight Director of Product
Nov 5, 2025 1:20 PM UTC

Hey ​@rachel.nielsen,

I am the Product Manager for Search and would be happy to help you here. Can you share with me an example of the behaviour you are seeing so I could investigate further? Feel free to do this via email (graeme.rycyk@gainsight.com) or you can send me a private message.

Kind regards,

Graeme

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Director of Product | AI & Search
Contributor ⭐️
Jul 27, 2026 5:59 PM UTC

Hi ​@Graeme Rycyk ! We are experiencing the same issue as rachel.nielsen. Separator courses are appearing in the federated search and in the search filtering options. How can we prevent these specific items from being pulled into the community? 

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