This thread is for the Admin Office Hours session for Thursday September 11, 2018. Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST.
There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Thanks!!
I need help figuring out how we can create comments on records. We use an external CRM and load the data into cases. Now we want to create comments to discuss each record with the customer. Need a simple creative way to do this.
I also need a tutorial on "Scorecard" tables in MDA.
Account Scorecard History
Default Scorecard Fact - Empty? What is this for?
Scorecard Measures
Scorecard Master
Account Scorecard Scorecard Fact
What's the difference and best way to use or purpose for these?
1. I know ACH has a history, but how is it populated? Is it only top score?
2. SC Measures - Is this only a system table and nothing I interact with?
3. SC Master - Same?
4. ASSF - We have some values in here, but what all is in here?
Account Scorecard History
Default Scorecard Fact - Empty? What is this for?
Scorecard Measures
Scorecard Master
Account Scorecard Scorecard Fact
What's the difference and best way to use or purpose for these?
1. I know ACH has a history, but how is it populated? Is it only top score?
2. SC Measures - Is this only a system table and nothing I interact with?
3. SC Master - Same?
4. ASSF - We have some values in here, but what all is in here?
Hi,
I am still having a little trouble figuring out the Context ID in the satisfaction survey. I published the test survey but I still see the context id field is required.
Thanks,
Jasmine
Hey! Where can I find the go to meeting invite?
+3Realized I didn't include the meeting invite. Here it is
https://global.gotomeeting.com/join/912742885
https://global.gotomeeting.com/join/912742885
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.