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Admin Office Hours - September, 1st 2016
I would like to automate the Support Health Score. In GS, I have both configured the scorecard and mapped field Zendesk Resolution which has three relevant values - Successful, Neutral and Unsuccessful. In our environment, you can see that we display the Resolutions on the C360 under Support. How do I now automate the score based on the following:
- if the highest amount of resolutions are successful the score = green
- If the highest amount of resolutions are neutral the score = yellow
- if the highest amount of resolutions are unsuccessful the score = red
- if the highest amount of resolutions are successful the score = green
- If the highest amount of resolutions are neutral the score = yellow
- if the highest amount of resolutions are unsuccessful the score = red
I would like to set up a custom field that only sits in Gainsight. Can you help with this? I will be using this field to run several rules. Thank you!
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