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evan_luberda
evan_luberda
Helper ⭐️
August 29, 2016

Admin Office Hours - September, 1st 2016

  • August 29, 2016
  • 2 replies
  • 69 views
This thread is for the Admin Office Hours session for Thursday September 1st, 
2016.  Submit your questions to this thread and we'll address them during our session at 11am PST/ 1pm CST.

To register for this session, please click here.

      2 replies

      navroop_pandher
      navroop_pandher
      Contributor ⭐️
      August 30, 2016
      I would like to automate the Support Health Score. In GS, I have both configured the scorecard and mapped field Zendesk Resolution which has three relevant values - Successful, Neutral and Unsuccessful. In our environment, you can see that we display the Resolutions on the C360 under Support. How do I now automate the score based on the following:
      - if the highest amount of resolutions are successful the score = green
      - If the highest amount of resolutions are neutral the score = yellow
      - if the highest amount of resolutions are unsuccessful the score = red
      courtney
      courtney
      Contributor ⭐️
      September 1, 2016
      I would like to set up a custom field that only sits in Gainsight. Can you help with this? I will be using this field to run several rules. Thank you!
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