A few weeks ago, we hosted a webinar about how to track the impact of COVID-19 on your customers.
In this Community post, I have posted hands-on configuration of the five main areas of the product we focused on for building an effective COVID-19 process and dashboard. Those five sections include (the password for each video link is COVIDvideos):
- Data Management and Timeline
- Scorecard Administration
- Rules Engine
- Playbooks and Email Assist
- Building Reports and a Dashboard
We've also built the ability for you to deploy parts or all of that configuration in Gainsight, so you don't need to build it yourself. We recorded a video here that describes how to use the deployment feature, called Solutions Marketplace, and walks through this COVID-19 configuration that's available to deploy.
Here are the videos. The password for each recording is COVIDvideos.
Data Management and Timeline Configuration
Password: COVIDvideos
Scorecard Administration
Password: COVIDvideos
Rules Engine
Password: COVIDvideos
Playbooks and Email Assist
Password: COVIDvideos
Building Reports and a Dashboard
Password: COVIDvideos