EMEA Admin Office Hours - 4/4/19

We have a number of REST API's and would like to set up some GET requests.

Once we have this info where is best to store the data?

Hi. I would like some guidance on how to create GRR and NRR reports. Thanks.

I have an issue with updating automatic/system generated CTAs. When trying to update these the system hangs. It is fine to update manual CTAs. I am new to Gainsight, so wanted to know whether this is the correct thing to do. Thanks

If time allows can we disucss a couple of items please:



Surveys spam - we've just launched our 1st survey (testing it internally), have set up the domain & enabled secure connection in SFDC yet the emails are being caught up in Spam. Is there maybe another step I may have missed or different setting to use? The email address is support@ so shoudl be fine.



2nd question relates to data management and how to map usage data to SFDC Account ID else that in our data lake.



- we have been loading our product usage for 2 years now with email address the unique idenitfier, the SFDC mapping happens in our own data lake. Now we have launched Person 360, I'd like to use a map in Gainsihgt - object called User mapping to determine which email address belongs to which account (this map is fluent is at is changed by CSMs from C360s). Is there a way we can load the product usage data but without SFDC Account ID - this is then mapped to SFDC ID using the internal ap in an abject rather than this being done in opur data lake?



thanks



Katerina