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PLEASE NOTE NEW SESSION LINK BELOW

Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 4, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, January 4, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

Hi Scott,

I’m trying to work with the OOTB Zendesk integration Case job. I’m struggling with configuring the correct Derived Mapping to associate Cases to the Company object. Would appreciate if we could discuss for a few minutes on how to get that configured properly.

Thanks,

Brian

Need help Batch Uploading Contacts to Survey via an Excel sheet. 

Hi Scott,

Our Salesforce revamp now uses Account Contact Relationships. When using the connector job, it does not import the relationships as Company Person. I need a little guidance on if this needs to be set up as a rule or am I just missing something in the Connector job. Account Contact Relationships have been around for SFDC and couldn’t find much documentation on how GS needs to be set up to take advantage of them.

 

Thanks

Nigel

Hi Scott,

 

I have another one. Is there an option in filtering a dataset for “Contains Exactly” when it comes to a string field?

 

i.e. Contains Exactly “Travel” - therefore not filtering out “Traveler’s Insurance” as an example.

 

Thanks,

Nigel

Reply


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