Recording: Community as a Retention Engine: Turning Engagement into Loyalty

Thanks for attending the below CC Retention Session for the month of October 2026.

Community as a Retention Engine: Turning Engagement into Loyalty

In this webinar we discussed,

• Linking community participation data to renewal rates and churn risk
• Identifying at-risk customers through declining activity signals
• Building champion programs that create peer accountability
• Retention reporting for CS leaders, with example data
• Making the case for community investment to leadership
• Q&A

Please refer below for the complete recording of the webinar, along with the slides.

Questions? Join us at CC Office Hours, Wednesdays at 11 AM ET.

Presenters: ​@akhilv ​@Malabika 

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Akhil Vattypally | Scaled Customer Success Manager, Gainsight