We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below.
- January 14, 2026:
- Live chat & phone support disabled.
- Delayed response time on non-urgent issues.
- Staffed 24 hours, but agents only working High severity cases.
- January 19, 2026:
- Live chat & phone support disabled.
- Delayed response time on non-urgent issues.
- Staffed 24 hours.
- January 26, 2026:
- Live chat & phone support disabled.
- Delayed response time on non-urgent issues.
- Staffed 24 hours, but agents only working High severity cases.