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Hello everyone!

This thread is for today’s Thursday Admin Office Hours session, Thursday, April 24, 2025 at 11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, April 24, 2025 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

HI Scott,

I need help trying to figure out the proper date time formatting to import a file from S3.  I have tried multiple combinations that have not allowed the created and updated dates from a ServiceNow report to populate in the Gainsight import. They are just showing as blank despite the excel document having the proper DateTime format.  I’ll show you on the call.  

Scott,

 

Review NPS Rule you helped me with.  The True NPS and Recommend Availity are not changing to Blank within the Company Object when the NPS Response is not within the past 180 days.

 

Thank you,

Di

Scott,

2nd question if we have time

Created a report to capture Revenue Trending Month over Month.  I am trying to add the report to the C360 Summary section, but it is wanting me to Configure the report within the C360 layout - not sure what value to choose.  Report visualization chosen is a chart

 

Thank you,

Di

Hi Scott

Building out a JO Program where I want a CTA to fire if the customers metric does not improve 30 days after the email was sent. 

Our relationship object gets updated daily with user metrics.  I would like the CTA to fire with the current metrics on that day (We can pull those fields into the CTA). 

When creating the CTA, will those metrics be static?
Example. CTA is created on 4/1 and license utilization is 50% .  If I go back to the CTA in a month, will it still show 50% or will always show the most recent value of that metric? 

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