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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, August 14, 2025 at 11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, August 14, 2025 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

Hey Scott, I hope you’re well. We're currently looking at putting our DB login behind Okta. Can we cover this at tomorrow’s session? We had initially wanted to place just the Sandbox instance behind Okta for testing purposes, and then proceed with the Production instance. However, per Gainsight Support’s instructions, this is not recommended. Would love to talk through options with you. 


Hi Scott, hope you are well. I am trying to setup Strategic Portfolio Management (SPM) module from SNOW into Gainsight. I have got the objects available in Gainsight but I have some questions around setting the job up and want to discuss it with you. Thank You.

Best,
Rishabh

 


Hello Scott,

I'd like to go over a rule with you about converting a string data type to number data type. I have the formula already and would like to know your input. 

Thank you. 

 


Hi Scott, I hope you are well. I have two questions for the meeting

 

  1. I have a JO Program that I run manually once a month. I can’t schedule it as the data for the audience isn’t loaded into Gainsight on a schedule. What is the best way to have the Program sync the new audience? 
  2. For our Rules Engines that run every two hours, the Execution logs only go back a day or two. Are logs available that would go back further but are not visible on the Rules Engine?

Thanks

Georgie


Hey ​@sdrostgainsightcom - reaching out about the assets you said you’d forward after last week’s office hours (around reconciling duplicate users in an Okta integration). Have you had a chance to take a look?


Hello ​@suthomas  -- apologies for the delay -- I won’t have much more than some recommendations for next steps, but that will help get you rolling -- will post this afternoon for you!

Scott


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