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Thursday US Admin Office Hours (CS Platform):Jan 15, 2026 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • January 15, 2026
  • 3 replies
  • 34 views
sdrostgainsightcom
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Hello everyone!

This thread is for today’s Thursday Admin Office Hours session, Thursday, January 15, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, January 15, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

Scott Drost, Gainsight -- Principal Customer Success Architect

3 replies

speacher
  • speacher
  • Contributor ⭐️⭐️⭐️⭐️
  • January 15, 2026

Hi Scott, Archana spoke to you about some assistance I could use with identifying and mapping over specific fields from ServiceNow.  I’m not finding the fields that I need in the objects available in the Connector.  Wondering what steps are needed to locate or add those objects.  Example: I need to map over the Last Billing Date and Install Base  from the sn_customerservice_customer_success.  Also looking to add ACV at Risk from the Case reporting but I’m not finding a field that aligns with this data.

Serena Peacher, Business Analyst @ Inovalon
K
  • ktumolo
  • Contributor ⭐️⭐️⭐️
  • January 15, 2026

Hi!

 

Hoping to confirm accuracy of the Person ID field to sync JO emails to SFDC after getting an update from support. Moving this over from the Tuesday thread.

sydney.bennett
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  • sydney.bennett
  • Contributor ⭐️⭐️
  • January 15, 2026

Hi Scott, I am looking to combine multiple Product Org IDs for one account into one field on the company object. Ideally, something like a concat field for all Org Ids with the same GSID, I think it’s possible but I’m having a hard time working out the logic. 

Thanks,

Sydney

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