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sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
July 30, 2026

Thursday US Admin Office Hours (CS Platform): July 30, 2026 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • July 30, 2026
  • 3 replies
  • 28 views

Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, July 30, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, July 30, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/97839906826?pwd=88gXZ7tmsZEX1V6sFoRB6cYPp8Uz28.1&jst=2

 

Meeting ID: 978 3990 6826

Passcode: 774757

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/arU8WZ269

3 replies

Contributor ⭐️⭐️⭐️⭐️
July 30, 2026

Hi Scott, hope you are well. I just wanted to followup and check if there is a way around for handling valid duplicate contacts associated with multiple accounts. This is currently causing invoices for some accounts not getting posted to the timeline in C360. Thanks.

jeremy_johnston
Helper ⭐️
July 30, 2026

What does the ‘Cvent’ Authorize step do for a user?  No one in my org can successfully authorize currently and I’d like to understand the impact.

 

-JJ
nsimon
Contributor ⭐️⭐️⭐️
July 30, 2026

Where is the “Managed As” field you told me about in the reply to last weeks office hour? 

How do I ingest gong call/email data from my sales team to staircase to utilize the Handoff Agent if those companies do not exist in Gainsight or Staircase because they are prospects (not partners/customers yet)? 

Nichelle S. - LeagueApps