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Thursday US Admin Office Hours (CS Platform): Mar 13, 2025 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

sdrostgainsightcom
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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 13, 2025 at 11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, March 13, 2025 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

Scott Drost, Gainsight -- Principal Customer Success Architect

5 replies

I
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  • iancummings
  • Contributor ⭐️⭐️
  • 8 replies
  • March 12, 2025

Hi Scott - I need help with dropdown dependencies. I’d like to add fields to one of our CTA layouts and am stuck in between creating the dependency, not getting the desired result, and not being able to remove the dependency either. Thanks!

J
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  • justo.casablanca
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 145 replies
  • March 13, 2025

Hi Scott - I need help with a dashboard where Gainsight appears to be rounding my product version #s in a way that I wasn’t expecting.

At a high level, product version 10.4 is being rounded to 10 as the major version (expected), but version 10.5 is being rounded to 11 as the major version (unexpected, it should also be 10). I’m not explicitly applying a rounding function, the system is.

Also, in one dashboard widget identical values in one column are being displayed differently - one rounded, the other not rounded. I can see the problem in the (drill-down) report definition but I can’t see how to fix it, as the drill-down report is auto-generated by Gainsight (right?) not by me.

rho_ran_experian
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  • rho_ran_experian
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 144 replies
  • March 13, 2025

Hi Scott.  I need help with using a CSV in a JO Program.   The list of contacts are not in GS so I have used a bogus Company ID and checked the box allowing participants without a valid ID in and associated them to a test account.   I seem to have everything set up correctly, but the participants are not syncing.  

 

T
  • tim.carwheel
  • Contributor ⭐️⭐️⭐️
  • 18 replies
  • March 13, 2025

Hey Scott,

We have a daily object load of usage records, but we don't know of a way to do a complete full refresh of the data object -- it's just a Upset, Insert, or Update.  

We have scenarios where usage records fall off (not considered active anymore), but they live in the GS object forever.  What options do we have to handle if we can't do a full refresh?

 

Do we do a Insert every time and date stamp the usage record and then have a full history (object will get huge)? Is there a way to archive the old usage object update as <Usage Object>_YY_MM_DD and replace the main usage object with the new data?  

 

What is the best practice to handle this?

S

Hi Scott, I need your help with Journey Orchestrator.

 

Life cycle Technical Administrator, Brandwatch, A Cision Company.

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