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sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
Nov 4, 2026 4:33 PM UTC

Thursday US Admin Office Hours (CS Platform): Nov 5, 2026 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!

This thread is for our upcoming Thursday CS Admin Office Hours session on Thursday, November 5, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, Thursday, November 5, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/97839906826?pwd=88gXZ7tmsZEX1V6sFoRB6cYPp8Uz28.1&jst=2

 

Meeting ID: 978 3990 6826

Passcode: 774757

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/arU8WZ269

1 reply

nsimon
Contributor ⭐️⭐️⭐️⭐️
Nov 5, 2026 6:44 PM UTC
  1. Why there was a failed record on my rule when it actually was successful and updated both SF and GS? 
  2. Email Assist / Compose Mail: "Mapping is not available" error for custom GS User field token
  3. When you sending an email via the CTA task, can it auto insert an email address?
  4. How can I show Contacts on the Lack of Engagement CTA either Details tab or a Contacts tab
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