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sdrostgainsightcom
sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
September 11, 2024

Thursday US Admin Office Hours (CS Platform): Sept 12, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • September 11, 2024
  • 15 replies
  • 178 views

Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, September 12, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, September 12, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

15 replies

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bradley
bradley
Expert ⭐️
December 3, 2024

@sdrostgainsightcom just to bug you here too - as a follow up to this session, I believe you were going to confirm how “Last Engagement Date” is derived, on the People Maps UI that isn’t stored in a field somewhere (but calculated at runtime) so we can replicate it if need be. E.g., what object(s) does it pull from and how is it calculated from those objects to get the date.

@sdrostgainsightcom any chance I can get an update on this? Thanks!

@sdrostgainsightcom any chance I can get an update on this? Thanks!

​@sdrostgainsightcom ​@revathimenon 🙄

sdrostgainsightcom
sdrostgainsightcomAuthor
Gainsight Employee ⭐️⭐️⭐️
December 4, 2024

Hi ​@bradley -- sorry I lost track of this -- I think having it on the same thread as the original Office Hours we talked about kept burying it on my list, but either way, shouldn’t have let it go.

 

I’ve posted to a couple of product managers internally just now to confirm exactly what data sources are pinged when calculating -- I think that it is Email Log V2, External Attendees, and Survey Responses, but I may be missing one (or it’s possible that we aren’t pinging Survey Responses) -- I’ll let you know here as soon as I get confirmation internally!

Scott Drost, Gainsight -- Principal Customer Success Architect
bradley
bradley
Expert ⭐️
December 4, 2024

Hi ​@bradley -- sorry I lost track of this -- I think having it on the same thread as the original Office Hours we talked about kept burying it on my list, but either way, shouldn’t have let it go.

 

I’ve posted to a couple of product managers internally just now to confirm exactly what data sources are pinged when calculating -- I think that it is Email Log V2, External Attendees, and Survey Responses, but I may be missing one (or it’s possible that we aren’t pinging Survey Responses) -- I’ll let you know here as soon as I get confirmation internally!

No worries, thanks for following up! I was being lazy and not re-posting on newer threads either :) Let me know when you confirm!

sdrostgainsightcom
sdrostgainsightcomAuthor
Gainsight Employee ⭐️⭐️⭐️
December 10, 2024

Hello ​@bradley - some clarity at last - and a bit different than I thought it was!

The only source for the Last Interaction date in People Maps is the Timeline External Attendees object -- and they exclude automated entries such as Milestones or JO Emails.

So the calculation sets a high bar for “Engagement” -- but integrations such as Outlook/Gmail Assist, or Gong.io, or SFDC are included -- but nothing else.

Sorry for the length of time on nailing down that answer!

Scott Drost, Gainsight -- Principal Customer Success Architect
    bradley
    bradley
    Expert ⭐️
    December 10, 2024

    Hello ​@bradley - some clarity at last - and a bit different than I thought it was!

    The only source for the Last Interaction date in People Maps is the Timeline External Attendees object -- and they exclude automated entries such as Milestones or JO Emails.

    So the calculation sets a high bar for “Engagement” -- but integrations such as Outlook/Gmail Assist, or Gong.io, or SFDC are included -- but nothing else.

    Sorry for the length of time on nailing down that answer!

    No worries, thanks for tracking it down!

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